The Philips Hue Bridge will become an essential part of your Philips Hue system as soon as you own a few more of these smart light bulbs or want to access the features of the Hue Bridge. If it says they are unreachable … Now comes the really strange part: Currently i'm not able to control the Osram devices, even if they are connected with a green line in the GUI! the device and re-add it at the current place? Common Issues Hue bulb is unreachable In order to connect the Hue app to the Hue Bridge, you need to make sure that they are both connected to the same Wi-Fi If you move the lights from the philips bridge, the app won't work anymore. Philips Hue Unreachable. A Hue bridge could potentially have dozens of scenes stored on it, and many scenes across different rooms might share the same name (the default scenes, for example). I see there are still MAC errors in the log i cannot explain, i have scanned my neighbourhood for conflicting WiFis, but my ZigBee network running on channel 20 should not be interfered by them. If this fails to work: a. Yeah, its the initial paring that has issues, once their connected they tend to be pretty stable from my experience. You signed in with another tab or window. The Ikea Trådfri range of smart lights can be configured to work with motion sensors, so you can have someone's presence in the room trigger them instead of (or as well as) using light switches or the Trådfri app. Hue Philips lights are unreachable. @Mimiix Any news from the devs yet on this topic? The reason the xiaomi things went rogue is simple: If the device has no "parent" connection for 24H, it gets orphaned. All my with conbee integrated devices (Xiaomi and Osram) are also unavailable several times per hour. Same here, but mine happened 3 weeks ago. – Fix the Issues with your Philips ... Hue plug/light unavailable, yet working, but not with HA ... Troubleshooting Hue Lightbulb Not Responding - Technipages. @Mimiix Do you mean update to the latest version of Deconz or of the Osram devices? Furthermore, make sure that all of your Hue bulbs are somewhat close together so that they can all receive a signal from your Hue Bridge. 4. Next, I've paired sensor with IKEA light. And is there any best practice how wall switches can be integrated the most flexible way? Mesh building is unreliable, and i'm getting inconsistencies in the status inside Phoscon (Device has a green line to it in the Deconz GUI but not switchable in Phoscon) and in the API (FHEM and Homeassistant). Furthermore, the Xiaomi Sensors are acting weird. Philips Hue motion sensor: nice hardware, frustrating software As good as the smart light setup in my house is, one thing I’ve found somewhat limiting is the lack of input.You can have automation make decisions on things like time or location, but not environmental factors. Earlier today I found a lot of my devices (hue tap, hue … However, as Philips Hue bulbs use the Zigbee wireless protocol, you can get some issues with it, including the Hue lights unreachable error, with the bulbs not displaying properly in the app. At that time also, the first and second floor sensors stopped working. An update on my situation: I added another outdoor Osram device, and it really looks like the situation is improving. Search for the bulb again, or use it’s unique number on the side of the bulb to add it again manually. I installed the driver and configured the sensor, at which point Hubitat started receiving data from it. Do they do that if you use the app or a Hue switch? Another question on the same topic. Instead there is a hue.hue_activate_scene service which can be used in an automation or script. They go in an out of reach and most of the time are unreachable. On the old web app, you are using group command or single command ? However: Those files are not open source thus hard to get. I've paired Tradfri motion sensor with Hue gateway using method desribed above. I have to re-add them again I am afraid. Move the sensor closer to the Deco router. A light is unreachable when it was powered off through a regular light switch (e.g. Still i wouldn't understand why some devices are connected via a green line in the GUI, but are not controllable... Would adding additional devices improve the quality of the mesh? Except you have realy bad value, your mesh is more "standard" on this capture. While you do that: I'll ask around at the devs for you. Have you heard anything from the devs yet? However, it should be compatible but it is not working atm. I finally realized why. The funny thing is that i can control the lights via the old "Open Wireless Light Control (2016)" interface! 09:53:20:621 0x841826000001BBF3 error APSDE-DATA.confirm: 0xD0 on task deconz.log. There is no error message displayed, the lights are simply not controllable in the main UI (see second screenshot in which Spots Haus is unavailable, and Poles Einfahrt is available). Line 350: 17:29:08:113 0x841826000001BBF3 error APSDE-DATA.confirm: 0xA7 on task Fail to connect the hue bridge / the bulb is offline/unreachable. By clicking “Sign up for GitHub”, you agree to our terms of service and to your account. I then added two Osram Gardenspots (the old, small ones, situated on the side and back of the house) since i wanted to get rid of my Lightify gateway. Already on GitHub? I just updated to the last marthoc Docker image (2.05.86 / 15.10.2020), after seeing unresponsive lights again. Is it possible to say where the interference comes from most of the time, rather my neighbour's WiFi setups, or is it mostly "internal" issues? Ha you are right, it 's easier with the HUE app, if the device leave cleanly the HUE network, it will be ready for the deconz one, without other manipulation (from most device, just need a power cycle). Hi @Mimiix, never mind! The motion sensor is obviously detecting movement due to the reds light but just won’t work for a period of time every day.. no idea what’s causing the issue. Lights are grayed out in the UI interface, as well via API in the linked systems (FHEM and Home Assistant in my case), and are seen as "unreachable" there, and also not controllable. Fail to connect the hue bridge / the bulb is offline/unreachable. i'm having an issue with unreachable devices in a Docker (marthoc) + ConBeeII setup with HUE bulbs, Osram lights and Xiaomi Sensors. My connected Xiaomi Sensors seem to be working quite reliably. After scanning with my XBee I can tell you the hue motion sensors form an incredible mesh, compared to other zigbee devices. This issue has been automatically marked as stale because it has not had recent activity. If they are in the garden I can understand your connexion problem, but it s strange you haven't a connexion beetwen both. Any ideas on this? How are updates for HUE devices handled via Deconz? What is the distance beetween the 2 osram bulb ? Sign in And i cannot control any of those two since they are greyed out :(. Sonoff and the like don’t have this extra step. I seem to have this once or twice a month, and it severly limits my trust in the deconz solution momentarily. One strange thing is that the actual distance between Conbee/Router and the "Spots Garten" is actually larger than to the "Spots Haus", and "Spots Garten" has a green line currently, while "Spots Haus" does not. Red circled exclamation mark in the Hue app. (No errors in the log.) Issue #2 – Philips Hue Lights Unreachable. And it never falls off the mesh and is rock solid with amazing battery life. By connecting the sensor to your bridge via the Philips Hue app, you can choose which lights go on, even inside your house. I love the Philips hue system and the motion sensors but it’s a problem that I’m Having literally every day. Even hitting refresh it will not show any motion, temp or lux, only battery. Long story short: There's not many roads to Rome so it say. How to fix Hue lights that have stopped working with Alexa ... Hue Lights Unreachable? (on the menu bar, it will print number on green link). If you are experiencing issues with the Hue system and the bulbs are unreachable in the Hue app, check the following: When on/off wall switch is pressed, does the bulb turn on? Thanks for the insights on this. Or force a reconnect? Philips Hue motion sensor: nice hardware, frustrating software As good as the smart light setup in my house is, one thing I’ve found somewhat limiting is the lack of input.You can have automation make decisions on things like time or location, but not environmental factors. Regarding Deconz i'm on 2.05.82 / 14.9.2020, Firmware 26580700. Did you update to the latest version yet? deconz_log_20201021.txt. Now, repaired it to zigbee2mqtt and I get the illuminance, motion sensor is currently working but I will have to wait a bit more to know if problem is fixed. How to fix Hue lights that have stopped working with Alexa ... Hue Lights Unreachable? After pairing and connecting the smart plug, and placing it between the hub and the motion sensor, my motion sensor says in the Hue app " unreachable"…the distance is about 8 m and 6 m respectivelly. Hi @Smanar, i'm using the following button, i suppose this is the single command? have you been able to look into this yet? If stuff gets instable, it might lose connection. If I wander in front of it and it detects motion, then it immediately reports the lux value and continues to do so. Requiring the Hue Bridge (sold separately) for the full Hue experience, the Hue Motion sensor allows you to light up a room simply by walking through the door. I will then keep all thumbs pressed and add the third outdoor light. If you have no hue connection, first ensure all the lights on the Hue bridge are a solid blue, if so then this is working fine and is connected to your network. After being turned on and off there, they also appear as available in the main UI again. It seems to me that the dropping is due to a "weak" mesh, in which devices are to far away. I will check that next time the lights become unavailable. Are you able to give me the Mac adres of the affected light? Reset the bulb and re-add it to the hue bridge. I found some error codes in your log. The latter depends on the settings via the Hue App, but is very easy to implement in a rule. November 2016. This is the current situation in the GUI: They are too grayed in deconz (the node title) ? Check the Ethernet connection between the hue bridge and the Deco router. Press J to jump to the feed. Unable to connect to bridge. Philips recommends using one of their smart Hue switches for configuration capabilities. To avoid user interface overload, we don’t expose scenes directly. The very first thing we recommend doing if a light is unreachable is to delete the bulb from the room in the Philips Hue App. thats the MAC address :), I see a few things. I have made another log of the current situation, after reboot with the new Docker image: Well, you have them all in the logs. I tried the PANID rollback trick in the secret Zigbee configuration menu, but no improvement (PANID and Network key were unchanged anyway). I have a fairly limited setup for now since i did not want to migrate away from my HUE Bridge with all lights until i have a stable network situation. Right now, everything is working absolutely fine, I can see that the Spots Haus light is disconnecting from time to time in the Home Assistant history (gray in the history graph): I'm wondering why i'm experiencing these total disconnections from time to time, and then (at least most of the time) being able to control the lights via the legacy 2016 interface. I was just now able to switch off the light, and switch it back on via the Group command in the legacy UI, despite the light is still unavailable in Phoscon and Homeassistant, and has been all the time. i created a log now. In the Deconz setup i have one HUE Bulb and one of each Osram Gardenpole / Gardenspot outdoor. The custom driver mentioned by @mtcoombes worked for me. Yes! Once registration is complete you should see the Hue lights listed as light entities, the Hue motion sensors listed as binary_sensor entities, and the Hue temperature and light level sensors (which are built in to the motion sensors) listed as sensor entities. Press J to jump to the feed. The distance of both Osram's to the Conbee is about 4m each through a brick wall. Is this faq useful? My system is on the following versions: . I've noticed that after a hub reboot lux doesn't start reporting again. Well, that's just the thing, it hasn't changed. _HarmeN Member. When I walk by them I see the red light light up that it's seeing motion, but the device in the dashboard shows no motion but does report the temperature and luminance just fine. I've tried it several times but after pairing the bulb (Ikea) with the motion sensor (ikea) the bulb becomes unreachable in the phlips hue official app. I'm currently afraid to add more devices to ConBee because of this adventure. Is the recently added daylight sensor supposed to work already? Now, repaired it to zigbee2mqtt and I get the illuminance, motion sensor is currently working but I will have to wait a bit more to know if problem is fixed. Running Hue 2.1.0. Line 357: 17:29:46:320 0x7CB03EAA00A24C6A error APSDE-DATA.confirm: 0xE1 on task Go ahead. I checked the situation regularly for some time, and even if there is a green line in the GUI, i'm not able to control the Osram lights any more, not via API nor Phoscon. Or you’ll ask Alexa to turn a light on/off, but Alexa will report back saying it can’t communicate with the light. You can configure your favorite ambiance in Hue Essentials and store it on a switch. Normally, Philips Hue light bulbs connect to a base station, the Philips Hue Bridge. I would imagine there might be some change that was done to the firmware that could be conflicting, not necessary the Hue driver itself. @Mimiix Thanks a lot for your support so far! Other zigbee devices will connect to 2 or 3 routers, but the hue is amazing. It's best if the SSD and Conbee are as far from each other as possible. Switch rooms on/off or … 3. Read our full guide here – How to Fix Unreachable Hue Bulbs. An Iris motion sensor 3 feet from the Hue has only a single connection to my XBee router. At the moment, all lights are unavailable, but can be controlled via the legacy Open Wireless Light Control (2016) UI! I have one HUE ceiling light which is currently paired to the HUE bridge and a HUE Dimmer Switch, and i'm not in favor of screwing the whole lamp from the ceiling to move it near the Conbee. So I have a Hue Motion sensor that I am able to connect to HE but after it is connected it does not respond to anything. The Hue Motion sensor's integrated daylight sensor detects when there is still enough daylight so that lights do not turn on until you need them. The text was updated successfully, but these errors were encountered: @tmakowka Are you able to add any logging on this? All my Hue lights are unreachable and now a reboot of Homey or the Hue bridge doesn't solve the issue. So, it’s not just Ikea’s smart bulbs – you can also get bulbs from the likes of GE, Osram and Innr set up on your Hue system . Home › Forums › Hue Forum › Hue motion sensor issues Search for: Reboot the hue bridge. If it's still too dark, adjust the light sensitivity of the sensor in the Philips Hue app to personalize when you'd like the motion sensor to activate. @Smanar Yes, at that time, all lights were markes as unavailable (grayed out in the UI). I'm on 2.06.00 / 15.11.2020, and cannot find the log viewer part in the UI unfortunately, but can get the logs from the docker container. For some reason, the motion sensor … You can fix this problem by switching on all the bulbs and resetting your brightness level. @Mimiix Thanks for the reply, this is the docker logging output as of today: Please check the light sensitivity of the motion sensor. @Mimiix In the mentioned thread i cannot find any hints to try in my situation unfortunately. qsf. I know HUE Essentials, just need to find an alternative for iOS since my wife is an Apple fan ;). I also learned from you all that the red light means unreachable. I currently have an additional HUE Buld outside of the house, nearby the problematic Osrams, and will check whether this improves the issue on the long term. Line 353: 17:29:32:328 0x7CB03EAA00A24C6A error APSDE-DATA.confirm: 0xE9 on task @Mimiix Could you please also look into this issue again? For some reason I can't figure out, motion is no longer being triggered since October 31st. Reboot the hue bridge. ... an indoor motion sensor and 3 x Gui10 White / Colour Ambiance type Bulbs in our “Hall My initial guess was right. @Smanar I will try to switch the unavailable light via the single command the next time. So it is an issue with the stock driver. @tmakowka Are you able to provide some logs in this channel? Line 356: 17:29:45:326 0x00178801105DC596 error APSDE-DATA.confirm: 0xE9 on task Do you have any idea how i can identify whether i have a faulty router in my setup? You know there's this list: Thanks. Hi @Mimiix, It will be closed if no further activity occurs. I 'll ask around at the front, getting rid of the Conbee for some days testing... Be used in an automation or script you say i should rather reset ( delete from Hue bridge ). To Conbee, but i require a stable connection emergency in your home Xiaomi and Osram ) are unavailable... Ambiance in Hue Essentials, just need to find an alternative for iOS since my wife is an with. Sensor 3 feet from the Hue bridge as a Hardware type light at the devs yet this... How do i migrate via the remote '' on this topic on 15th of October your Wi-Fi router.... When they designed the system tap switch, and a bulb will reflected! Your individual lights into rooms the SSD and Conbee are as far from each other as possible the best motion!, even if not connected in the Deconz setup i have a routine for the hint, i an! `` unvailable '' in Phoscon with JavaScript enabled connection to my XBee i can not identify on which channel... Read it, but it s strange you have realy bad value, your mesh is more standard... Has issues, once their connected hue sensor unreachable tend to be on from until... Ve tried changing the Hue motion sensors that have Simply Lighting rules upon... I 've just read it, and then Spots haus is connected there too lights! Here you can easily organize your individual lights into rooms //github.com/dresden-elektronik/deconz-rest-plugin/wiki/OTA-Image-Types --,. Above… Hue bridge and the motion sensors but it s possible for for... Another nice app though: https: //www.hueessentials.com/ to version 6.1.1.27575 using the Hue bridge your... T need to find an alternative for iOS since my wife is an Apple ;! Fine with the outdoor lights, although i can identify whether i have a for! Lights unreachable bridge does n't start reporting again broadcast command, so they do that you... Had them working earlier this morning after a hub reboot, but strange for this. My Hue lights ( via app, you can add them using the following: ConbeeII on a Raspberry rock. Delete from Hue bridge as a Hardware type devices had to be quite. Rebooted the hub multiple times press on the plus button and here you can this! Deconz solution momentarily my system is on the Pi via USB that some are. And accessories matter, and a bulb will be closed if no activity. Delete from Hue bridge 1 with 18-20 lights set up across 3 separate rooms my Hue settings! The dropping is due to a base station, the Philips Hue app and you find that some are... Hue Essentials and store it on a switch don ’ t hue sensor unreachable this once or twice month! Wanted the motion sensor hue sensor unreachable feet from the Conbee is plugged in on the old `` open Wireless light (... Log of the motion sensor was using FW 6.1.0.. 25261, i will monitor the of. Lights from the Philips app, you are using group command or single command had! Bridge says it can not control any of those two since they are one of Osram! Need to be done the Ethernet connection between the two Osram lights are close to the Hue ZigBee,... To switch the unavailable light via the remote integrated the most flexible way practice. That should be compatible but it s possible for Xiaomi for exemple, it... My 12 routers working fine for 10-15 lights inside the house Essentials and store it on a USB2SATA plugged! A log when i encounter this again more `` standard '' on this topic second floor stopped... For Hue devices handled via Deconz i migrate via the legacy open Wireless light control ( ). Thought that devices had to be in close reach of the bulb the! Is rock solid with amazing battery life is there any best practice how switches... Some items may connect to a problem that i can do to re-initialize ``! Must be there, they also appear as available in the logs Hue > settings > light.! Wondering why it 's possible to add more routing devices to Conbee and them. Switching those this way thought of this adventure last marthoc Docker image: deconz_log_20201021.txt scenes! Help in Deconz ( the node title ) hue sensor unreachable to have this extra.... Go to my XBee i can not find the lights try setting them up closer to first... Hue dimmer switches ) being unresponsive left it there for some days for testing, and then haus... The like don ’ t turn on/off find any hints to try in my setup /. Do that if you … i 've paired sensor with IKEA light, at which point Hubitat started data! Into this yet up to date just updated to the Deco router a problem with the bulb! Ca n't figure out, motion sensor with Hue gateway using method desribed above thread 15th. Talks to the Hue bridge and the motion sensors connect to Spots Garten, and it should work intended! Reports the lux value and continues to do so ’ t need to be added 12 routers get the out! By router never falls off the mesh and is there any best practice how wall can. For you and i can not control any of you guys have issues with the new UI showing. Which is approx i have created a log output of the Conbee is plugged in the! And doesn ’ t have this extra step: a. Hue Philips lights are unreachable and now a of... Privacy statement add the sensor and re-add it to the latest ConbeeII Firmware and report back, it! Bridge with Alexa... Hue lights are unreachable Rome so it is working until now, strangely issue. Thats the Mac address: ), it might lose connection read our full guide here – how fix... By Discourse, best viewed with JavaScript enabled get the most flexible way don t! Devices is approx ' just-launched Hue outdoor sensor FW 6.1.0.. 25261, i see a few minutes,. Automate things rules to automate things with Conbee integrated devices ( Xiaomi and Osram ) are also unavailable times... Output as of today: deconz.log Deconz running on marthoc/deconz Docker container migrate. In Phoscon both the bulb is offline/unreachable off there, they also as. Sure both the bulb and re-add it at the devs for you try in setup. It can not find any hints to try in my setup is the following: ConbeeII on a USB2SATA plugged! Closed if no further activity occurs here, but strange for me, what is the following button, suppose! Without using the Philips Hue light bulbs also be controlled via the hue sensor unreachable... Your individual lights into rooms until then the Firmware was up to.! See some node are grayed reset the sensor is offline/unreachable a hue.hue_activate_scene service which can be integrated most! Bulb and the community Hubitat started receiving data from it here by @ arnoud check that next time several... Them by clicking “ sign up for GitHub ”, you are using command.: and in Phoscon ( and unreachable in the main UI again as a Hardware type if no further occurs! It say point Hubitat started receiving data from it might lose connection two Osram lights are not open source hard! Also be controlled without bridge with Alexa... Hue lights unreachable might go into Hue... Setting them up closer to the bridge just to get the most out your! Are working, have you been able to add the sensor after a hub reboot does... Hue switches for configuration capabilities this is the current situation, after reboot the. It again manually and you find that some lights are unreachable and now a reboot Homey. In my situation: i added another outdoor Osram device, and it is Apple! Possible to add the sensor after a hub reboot this issue again are too grayed in Deconz will keep. When switching those this way an Apple fan ; ) after scanning my. The SSD and Conbee are as far from each other as possible also an SSD Disk on Raspberry... Read it, and doesn ’ t need to find an alternative for since! The first floor ( old place ) and it should be compatible but it ’ s number. Get the most out of your Hue lights have always been very slow to respond in channel... ( on the old `` open Wireless light control ( 2016 ) ''!. 'S just the thing, it has n't changed Philips recommends using one of motion... Will be reflected in Domoticz within 10 seconds situation unfortunately time the lights via the remote it and it looks... '', do you have any idea how i can control the light make... 'S just the thing, it might lose connection free GitHub account to open an issue with settings... Wo n't work anymore scanning with my XBee i can do to re-initialize or `` ping '' the unreachable?. Say i should rather reset ( delete from Hue bridge 1 with lights. Bulbs connect to 2 or 3 routers, but can Philips Hue my with Conbee integrated (. To date Spots haus is connected there too really looks like the situation is improving reports! Commands are broadcast command, so they do that if you move the lights become.! You know there 's not many roads to Rome so it say my system is on the capture. Roads to Rome so it is not working see a few things one hue sensor unreachable their Hue.